FAQs

Please see below for our frequently asked questions. If you need more clarification or have an additional question(s), please let us know by emailing us at shop@mrc.org.

 

My order is the wrong size/damaged. How do I return?

Please contact us at shop@mrc.org so we can make a note that you wish to return your order, and give instructions regarding the return process.

How do I get a refund on my order?

If you would like a refund on your order, please contact us at shop@mrc.org and we will help expedite the returns process for you.

Why is my order taking longer than expected?

Fulfillment times are slower than usual for some product categories due to the COVID-19 pandemic. We have temporarily updated our fulfillment time frame to 10-14 business days for these products, not including shipping time. Please email us with any questions at shop@mrc.org

I need to change my shipping address or cancel my order, how do I do that?

Contact us at shop@mrc.org as soon as possible, and we will send a request to our manufacturer to update your order's shipping address or cancel your order.
Please note: Production typically begins within 24 hours of your order being submitted, and we cannot guarantee that the manufacturer will be able to cancel or change the order.
Are products made in the USA?

The majority of the products on our store are fulfilled and printed in the US, however most materials/fabrics are manufactured in other countries at this time.

Do you have any wholesale or quantity discounts for store items?

Unfortunately we do not offer wholesale discounts at this time.

Do the beanies have liner on the inside?

Knitted hats and beanies do not come with inside lining.